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I expected to receive a door with some hardware to install, instead I received a box of boards with some of them damaged, who ever heard of a door coming in pieces for the price they charge. I called (24 min on hold) and sent pictures as instructed to receive the...
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1.3
I didn't like
  • Ordered through barndoorhardware
  • Recieved from rustica hardware
#619793
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Ordered hardware for barn door through the telephone with a salesman at Rustica Hardware. After installing the barn doors, my contractor told me I was sold too many of some items and some items that were not even needed. I called customer service to process the return...
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#579617
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TERRIBLE CUSTOMER SERVICE! I ordered a door on November 11th with a delivery set for 4-5 weeks. I have called four times to get a ship date. On the first call I was told we would be put on an "expedited list" and would receive an email within 72 hours with a ship date....
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1.5
#575806
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Worse customer experience ever. Ordered the goods two months ago. They never pick up the line claiming high call volume and that all the team is on meetings. They never call back despite various emails and calls. I received a call two weeks later stating that order was...
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#515922
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On 8/10 I ordered a barn door and hardware from www.rusticahardware.com The website stated that it would take 7-10 days to fabricate the door and then 5 days max to ship it to me. Approx 2 weeks later I received the hardware but no door. I called on 9/2 and was told...
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#446954
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