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Rustica Hardware - Door Review
Heed the warnings of all the poor reviews below...I wish I had! If I could give negative stars...I would. This purchase was a HUGE waste of money. We spent over $1200 on two bifolding doors, a track, and hardware. Aside from it taking almost a month to ship, the first...
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1.6
#1033322
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We bought double Z-doors going into our master bathroom and a single plantation door for our closet. The top and bottoms of the Z doors didn't line up, based on the pre-drilled holes. If you used their holes, not only do the tops and bottoms not line up, but the Z...
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#998018
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I purchased bi-parting doors from rustica, and while they look really nice I would not recommend this company to anyone. While I type this review, rustica has not addressed the issue of my doors not being square. I spoke with them and sent pictures and all they could...
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2.1
#913814
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Rustica Hardware Door Review from Silverthorne, Colorado
Rustics Hardware is one of the worst company's I've ever dealt with. The door arrived with a damaged side rail. The directions indicated they are marked Right/Left. We sent photos do the company could determine which one needed to be replaced. Guessed wrong. After...
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2.2
Silverthorne, Colorado
#814383
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I wish I had done some research before ordering my barn doors and hardware. Their website is so appealing and professional I was shocked (and disappointed) to get such terrible, rude customer service when I called about damaged goods. They refused to honor their...
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1.0
I didn't like
  • How this company treated my complaint
#809006
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A lot of money for a poor quality product: 1. Only parts of the doors are wood. The vertical side boards are actually composite with veneer. 2. The wood is FULL of knots, and I mean large, open ugly-looking holes. The wood splits and chips easily for no apparent...
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Anonymous
Anonymous

The parts aren't powder coated. It's gravity fed paint gun work. Scratches from contact with your fingernail.

#758568
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After waiting several weeks I received the wrong item. When I called, customer service claimed it was my fault. I disagree. I was very careful to specify the handle I wanted because it had to be surface mount. The one I received requires at back mount which is...
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#737547
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Ordered a 4X7 door with hardware. Waited 6 weeks for delivery. Packaging was terrible and 5 parts were damaged. Rustica Hardware could give me no idea when the replacement parts would be manufactured and shipped. Requested a call from a superrvisor. No response was...
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2.6
I didn't like
  • Damaged shipment due to poor packaging
#690665
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Customer care was a real disappointment. Curt, unprofessional, and really not conducive to ever having a repeat customer. They never sent an order confirmation, did not make their rigid 30 day policy clear, and generally misrepresented themselves as an "American"...
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1.7
#649495
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Contact Rustica Hardware

Mailing Address:
Rustica Hardware
1520 North Main Street, Springville, UT, 84663
Springville, UT 84663
Phone:
(800) 891-8312
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Ordered a small butcher block counter top from their ChopBlocCuttingboards website. Their advertised wait time of 5-7 weeks turned into 8 weeks, and the finished product was nothing special, but it was their customer service that people should be warned about. My...
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#641957
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